1. Introduction
Ollama.Space ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you register on the Service, including:
- Name and contact information (email address, company name)
- Account credentials (username, password)
- Business information (industry, company size)
- Payment information (processed securely through third-party payment processors)
Usage Data
We automatically collect certain information when you visit, use, or navigate the Service:
- Log and usage data (IP address, browser type, operating system)
- Device information (hardware model, unique device identifiers)
- Location data (approximate geographic location)
- Usage patterns (features used, time spent, interactions)
Content and Documents
We store and process content you upload or create using the Service, including:
- Documents uploaded to knowledge bases
- Chat conversations and messages
- AI widget configurations and customizations
- Any other content you create or upload
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service
- To process your transactions and manage your account
- To send you administrative information, updates, and security alerts
- To respond to your inquiries and provide customer support
- To improve and optimize the Service through analytics and research
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
- With Your Consent: When you have given us explicit permission to share specific information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide the Service and fulfill the purposes described in this policy
- Comply with legal obligations (tax, accounting, or other legal requirements)
- Resolve disputes and enforce our agreements
When we no longer need your information, we will securely delete or anonymize it.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
- Withdrawal of Consent: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@ollama.space
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Understand how you use the Service through analytics
- Improve the performance and functionality of the Service
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.
9. Third-Party Services
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@ollama.space
- Support: support@ollama.space